Q. What Does the Price of Admission Include?
A: Event admission includes all food, beverages, participation in silent and live auctions, and parking…plus all the fun you can pack into this exciting yearly event!
Q. Do I Need to Bring Money for Anything Else?
A: There is no need to because you can use your bid number for buying raffle tickets or tipping the bartenders as long as you have a credit card for payment. We do accept cash and checks if you prefer.
Q. Will I Receive a Printed Ticket?
A: No. The money we save by not printing tickets goes towards our vital community services and programs. Instead, each attendee is pre-registered within our event software system so all they have to do is provide their name at the registration desk for a quick and easy check-in. If you are bringing guests, it is important that we have their names in the system.
Q. Why Do You Want My Contact Information When I Register?
A: We need each attendee’s name and email address when they register for the event. The email is the only way that we send out receipts for purchases and “thank yous” for donations (that can be used for tax purposes). We also like to have a phone number just in case there is a question about a purchase made at the event. We never give your contact information to any other organization.
Q. When Will I See the Charges on My Credit Card?
A: You will see the charges appear on your card within a week after the event. We reconcile the event on the Monday after the event and do our best to batch all charges on that day or Tuesday. It may then take a few days to show up on your bank statement.
Q. How Do I Get a Receipt for My Purchases?
A: We will email you receipts. That is why it is important that we have your correct email on file. You can use them for tax purposes.
Q. How Do I Pay for My Purchases and What Types of Payments Do You Take?
A: Payment for items will be in the same location as where you checked in. We accept cash, check, Visa, MasterCard, American Express, and Discover. To speed up your check out, swipe your credit card at check-in.
Golden Ticket Questions
Q. Does the Golden Ticket Include Event Admission?
A: No, the Golden Ticket is separate from admission. The Golden Ticket does, however, given you a 1 in 100 chance of winning a super cool auction item like a South African Safari for just your $100 donation. Click here to learn more!
Q. Do I Need to Be Present to Win for the Golden Ticket Raffle? How Will You Know Which Prize I Want?
A: You need not be present to win! Many people who cannot attend the event purchase tickets. We’ve had people living in Australia purchase tickets! We will contact you via email (another reason we need your correct email address) to find out which prize you want if your ticket is pulled as the winner. We will contact you via phone (yes, give us your correct cell phone number too!) should you be our lucky winner. Please note that if you choose an item that needs to be shipped to you, you will be responsible for that cost.
Q. What Time Does the Event Start?
A: The event begins at 4 PM. Early arrivals will be asked to wait to enter the event area.
Q. Where Should I Park?
A: We have parking on site with volunteers to direct you. It is not a paved area. We do recommend that you carpool.
Q. What is the Attire?
A: The attire is casual. Dress for the weather. Sometimes it can be very hot. Shorts, sundresses, jeans – whatever makes you comfortable. NOTE: Heels are not recommended due to our terrain, which is a variety of grass, gravel, and compact dirt. It is beautiful horse property, but it isn’t paved. We suggest flats.
Q. Will the Event Still Go On if it is Over 100 Degrees?
A: The event always goes on! We have extremely large tents and umbrellas over the silent and live auction areas and food tables. We always have plenty of cold water and non-alcoholic beverages.
Q. Will I Be Able to Adopt a Cat During the Event?
A: Because we take care to ensure that each family and cat are destined to be together forever, we will not be doing adoptions the day of the event. However, you may view all of our adoptable cats and kittens within the shelter and come back on our next open day to move forward with an adoption. You can also always look online at our adoptables.
Q. Are Pets Allowed?
A: While we love all animals, please leave your pets at home for this invent. There are a lot of people and traffic, and we wouldn’t want any pets getting scared, lost, or hurt.
Q. I Have Limited Mobility. Will I Be OK at the Event?
A: The event is held on the grounds of horse property, so the ground is uneven in many places. We have had guests in wheelchairs or with walkers, but they will need a helper to ensure their safety and mobility. We do have one handicapped accessible port-o-potty on site and reserve handicapped parking as well.
Q. Are Children Allowed to the Event?
A: Yes. They must be accompanied by an adult at all times and require their own admission ticket.
Food & Drink Questions
Q. Do You Have Non-Alcoholic Beverages Available?
A: We always have tons of water to keep our guests hydrated, plus iced tea and lemonade. Our alcoholic beverages include craft beer, hard cider, red and white wine, and sangria. Snow cones can be alcoholic or non-alcoholic.
Q. What Food Will Be at the Event
A: We will have freshly popped popcorn waiting for you when you arrive. Dinner and dessert will be catered by Aubergine Catering Coffee will be provided by Dogs Drink Coffee. And the ever-popular Cat on a Hot Tin Roof sundaes will be served by Lew and Debra Dobbins.
Q. May I Bring My Own Food or Beverages?
A: We have plenty of food and beverages that are included in the price of your ticket. Please do not bring any coolers with your own food or beverage to the event.
Is your question not here? Contact us!