Frequently Asked Questions

Admission Questions

Q. What Does the Price of Admission Include?

A: Event admission includes all food, beverages, and parking…plus all the fun you can pack into this exciting yearly event!

Q. Will I Receive a Printed Ticket?

A: No. We are able to save money to put towards our vital community services and programs refraining from printing and wasting paper on tickets. Instead, each attendee is pre-registered within our event software system so all they have to do is provide their name at the registration desk for a quick and easy check-in.

Q. Why Do You Want My Contact Information When I Register?

A: We need each attendee’s name and email address when they register for the event. The email is the only way that we send out receipts for purchases and “thank yous” for donations. We also like to have a phone number just in case there is an issue with a purchase made at the event. We do not use your email for spam.

Q. When Will I See the Charges on My Credit Card?

A: You will see the charges appear on your card one within a week after the event. We reconcile the event on the Monday after the event and do our best to batch all charges on that day. Sometimes, due to the volume of purchases, we batch that Tuesday; it takes a few days to show up on your bank statement.

Q. How Do I Get a Receipt for My Purchases?

A: We will email you receipts via email. You can use them for tax purposes.

Q. What Types of Payments Do You Take?

A: We accept cash, check, Visa, MasterCard, American Express, and Discover.

Golden Ticket Questions

Q. Does the Golden Ticket Include Event Admission?

A: No. The Golden Ticket does, however, given you a 1 in 100 chance of winning a super cool auction item like a Southern African Safari or trip to Disneyland for just $100. Click here to learn more!

Q. Do I Need to Be Present to Win for the Golden Ticket Raffle?

A: You need not be present to win! We will contact you should you be our lucky winner.

Event Questions

Q. Where Should I Park?

A: We have parking on site with volunteers to direct you. We do recommend that you carpool.

Q. What is the Attire?

A: The attire is casual. Dress for the weather. Sometimes it can be very hot. Shorts, sundresses, jeans – whatever makes you comfortable. NOTE: Heels are not recommended due to our terrain.

Q. Will the Event Still Go On if it is Over 100 Degrees?

A: The event always goes on! We have extremely large tents over the silent and live auction areas and umbrellas over food tables. We always have plenty of cold water.

Q. Will I Be Able to Adopt a Cat During the Event?

A: Because we take care to ensure that each family and cat are destined to be together forever, we will not be doing adoptions the day of the event. However, you may view all of our adoptable cats and kittens within the shelter and come back on our next open day to move forward with an adoption.

Q. Are Pets Allowed?

A: While we love all animals, please leave your pets at home for this invent. There are a lot of people and traffic, and we wouldn’t wany pets getting scared, lost, or hurt.

Q. I Have Limited Mobility. Will I Be OK at the Event?

A: The event is held on the grounds of horse property so the ground is uneven in many places. We have had guests in wheelchairs or with walkers, but they will need a helper to ensure their safety and mobility. We do have one handicapped accessible port-o-potty on site.

Q. Are Children Allowed to the Event?

A: No. This event is reserved for those 21 years of age and older.

Food & Drink Questions

Q. Do You Have Non-Alcoholic Beverages Available?

A: We always have tons of water to keep our guests hydrated, plus iced tea and lemonade. Our alcoholic beverages include craft beer, red and white wine, and sangria. Snow cones can be alcoholic or non-alcoholic.

Q. What Food Will Be at the Event

A: We will have freshly popped popcorn waiting for you when you arrive. Dinner will be catered. Dessert will be offered after dinner.

Q. May I Bring My Own Food or Beverages?

A: We have plenty of food and beverages that are included in the price of your ticket. Please do not bring any coolers with your own food or beverage to the event.

Is your question not here? Contact us!